Videos and Tips on using the Avaya Support Website can be found here. Use the Support by Product short-cut at the top of each page, and select your product and release to find the latest Product and Support Notices, the latest and top documentation, latest downloads, and the Top Solutions that agents are using to close customer tickets. It is important to download and install the correct version of the IP Office administration suite including IP Office Manager. For system installation, you should use the version of IP Office Manager that matches the IP Office release required on the system.
Avaya IP Office: a flexible, on-premises VoIP phone system. Avaya IP Office phone systems combine the advantages of hosting your own on-premises system with the flexibility and features of an IP system. It delivers the right software features to the right people, specific to their job role.
The following are the typical components of a IP Office Essential Edition or IP Office Preferred Edition mode system based on an IP500 V2 control unit.
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•IP Office IP500 V2 System Unit The control unit holds the main configuration and performs the routing and switching for telephone calls and data traffic. Each control unit includes 4 slots for optional base cards to support trunk and phone extension ports. •Avaya System SD Card This card holds the firmware and other files used by the system. An Avaya System SD card is mandatory for system operation. •The card's unique ID number is used for license validation. •The card also provides storage for Embedded Voicemail if used. |
•License Keys Various features and applications require licenses in the system's configuration. These are entered by uploading a PLDS XML file containing all the system's license. The file and its licenses are specific to the ID number of the System SD card installed in the system. |
•IP500 Base Cards The control unit has slots for up to 4 base cards, though specific cards may have other limits. These can be used to add ports for analog extensions, digital extensions, voice compression channels and other resources. •IP500 Digital Station Base Card •IP500 Analog Phone Base Card •IP500 VCM Base Card •IP500 4-Port Expansion Base Card •IP500 TCM8 Base Card •Unified Communications Module |
•IP500 Trunk Daughter Cards Many of the base cards can be fitted with a daughter card in order to support various types of trunk connections. •IP500 Analog Trunk Card •IP500 Analog Trunk Card V2 •IP500 BRI Trunk Card •IP500 PRI Trunk Card |
•IP500 Combination Cards These card are pre-paired base and daughter cards. They provide 6 digital station ports, 2 analog phone ports, 10 voice compression channels and either 4 analog trunk ports or 4 BRI channels (2 ports). The trunk daughter card cannot be removed or replaced with another type. •IP500 BRI Combination Card •IP500 ATM Combination Card •IP500 ATM Combination Card V2 |
•External Expansion Modules Additional ports can be added using a number of external expansion modules. •Systems support up to 8 external expansion modules as standard. If fitted with an IP500 4-Port Expansion Base Card, up to 12 external expansion modules are supported. |
•Power Supplies The IP500 control unit has an internal power supply unit. Each external expansion module is supplied with an external power supply unit. Additional power supply units may also be required for IP phones and some phone add-ons. |
•Power Cords Depending on the locale, different power cords need to be ordered for each control unit, external expansion module and any phones or devices using external power supply units. |
•Cables The system is designed primarily for connection to a structured cabling system using CAT3 UTP cabling. This approach allows telephone and data traffic to share the same wiring infrastructure and simplifies equipment moves. |
•Mounting Kits The control unit can be used free-standing, with external expansion modules stacked above it. With optional rack mounting kits, the control unit and external expansion modules can also be rack mounted. Alternatively with an optional wall mounting kit the IP500 control unit can be wall mounted. IP500 external expansion modules can also be wall mounted. |
•Surge Protectors and Barrier Boxes Where the installation includes extensions in other buildings additional protective equipment is required. This equipment may also be required in areas where the lightning risk is high. |
•Phones IP Office systems support a variety of Avaya digital and IP phones plus analog phones. |
•Application Software/DVDs The IP Office applications can be ordered on a number of DVDs. In addition they can be downloaded from the IP Office section of the Avaya support web site (http://support.avaya.com). |
In order to install and maintain an IP Office system you must be familiar with using the following applications.
•IP Office Manager
This is a Windows based application. IP Office Manager is used to access all parts of the IP Office configuration. Different levels of access can be defined to control which parts of the configuration the user can view and alter. IP Office Manager is also used to upgrade the software files used by an IP Office system.
This is a Windows based application. IP Office Manager is used to access all parts of the IP Office configuration. Different levels of access can be defined to control which parts of the configuration the user can view and alter. IP Office Manager is also used to upgrade the software files used by an IP Office system.
•IP Office Manager Version
It is important to download and install the correct version of the IP Office administration suite including IP Office Manager.
It is important to download and install the correct version of the IP Office administration suite including IP Office Manager.
•For system installation, you should use the version of IP Office Manager that matches the IP Office release required on the system. This sets the version of software loaded when recreating the System SD card.
•For system maintenance, the version of IP Office Manager used sets the version of software uploaded to a system when upgrading the system.
•For system configuration, IP Office Manager Version 11.1 is backwards compatible for systems running software from IP Office Release 6.0 upwards. IP Office Manager cannot load the configuration of an IP Office system running a higher version of software.
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•Admin Lite Not Supported
Note that the IP Office Manager installed using the AdminLite installer is not the full version. It runs in English only and does not include the files needed for actions such as system upgrades, SD card recreation, etc. To fully support systems, ensure that you install the full IP Office Administration suite installer (approximately 1.46GB compared to the 100MB AdminLite installer).
Note that the IP Office Manager installed using the AdminLite installer is not the full version. It runs in English only and does not include the files needed for actions such as system upgrades, SD card recreation, etc. To fully support systems, ensure that you install the full IP Office Administration suite installer (approximately 1.46GB compared to the 100MB AdminLite installer).
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•IP Office Web Manager
Following installation, the configuration for an IP500 V2 system can also be accessed via web browser using the same service user accounts as used for IP Office Manager.
Following installation, the configuration for an IP500 V2 system can also be accessed via web browser using the same service user accounts as used for IP Office Manager.
•System Status Application
System Status Application (SSA) is a reporting tool that provides a wide range of information about the current status of an IP Office system. It reports the available resources and components within the system and details of calls in progress. Details of alarms current and historical alarms are shown. When required for diagnostics escalation, SSA can take a snap shot image of the IP Office system's status including a copy of its current configuration.
System Status Application (SSA) is a reporting tool that provides a wide range of information about the current status of an IP Office system. It reports the available resources and components within the system and details of calls in progress. Details of alarms current and historical alarms are shown. When required for diagnostics escalation, SSA can take a snap shot image of the IP Office system's status including a copy of its current configuration.
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•Monitor (System Monitor)
System Monitor is a tool that can show the activity on the IP Office system in great detail. As a consequence, interpretation of traces requires a high-level of data and telephony protocol knowledge. However, all IP Office installers and maintainers must know how to run Monitor to capture a trace as Avaya may request those traces to investigate support issues.
System Monitor is a tool that can show the activity on the IP Office system in great detail. As a consequence, interpretation of traces requires a high-level of data and telephony protocol knowledge. However, all IP Office installers and maintainers must know how to run Monitor to capture a trace as Avaya may request those traces to investigate support issues.